FAQ

Who is Pet Shack?
Pet Shack was established in 2006 by Jack and Joan simply because they love pets. They entered the Pet market to share their knowledge in raising pets with others who feel the same way.

“We strive to provide excellent service with active exchange of information and advice on the best ways of raising pets. Let us help you create a great environment to raise and train your pets in a healthy and safe way.”

Now, Pet Shack is closer than ever before. Our online pet store provides a wide range of products and services available round the clock. Do come back often to look at our specials, which we will update regularly. So, come and click-lah!!

Do you have a walk-in outlet?
Yes. Come visit our shop at:

Pet Shack, No. 102, Block A, Mentari Business Park, Jalan PJS 8/5
Bandar Sunway, 46150 Petaling Jaya, Selangor Darul Ehsan.

Outlet operating hours:
Tuesday to Saturday – 11am to 8pm
Sunday – 11am to 6pm
Monday and National Public Holidays – Closed

What areas are covered by petshack.com.my?
We presently cover the whole of Malaysia, Hong Kong, Singapore, Brunei, Indonesia, Macau, Philippines, Taiwan, China and Thailand.

What are the shipping costs?
Delivery charges as low as RM8.50 will be calculated into the bill. Deliveries to East Malaysia will incur additional charges.

What more can you tell me about the shipping costs?
These deliveries will be sent via Pos Malaysia or courier if you so wish.

Who is your Delivery Partner?
We have appointed Pos Malaysia and Sure-Reach to deliver your orders to you. More delivery services will be added at a later date.

Is the online transaction secure?
Yes, it is relatively secure provided you follow some basic security guidelines. We have prepared for you a useful guide to help prevent any mishaps. Please visit this link to read the guide.

Do you accept payments by cheques?
No. All products on our site requires the use of either one of these: Visa, MasterCard, Maybank2U, RHB, PosPay, Hong Leong, Alliance, AMBank and MobileMoney.

Will I be able to view the total Shipping Charges when I checkout?
Yes, in fact you need to confirm and agree to these charges before the transaction is completed.

Will I be able to keep track of the delivery of my items?
Pet Shack will ensure that the tracking code is sent to you via e-mail.

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