Terms and Conditions

Pet Shack’s Website Conditions of Use
This document explains our position and specific conditions regarding your use of our Internet or “web” sites (collectively, “Site” or “Sites”). By using this Site, you agree to be bound by our Conditions of Use, in addition to other terms and conditions that may appear throughout our Site.
Pet Shack reserves the right to make changes to this Site and its Notices and Policies at any time. Each time you use this Site, you should visit and review the then current Notices and Policies that apply to your transactions and use of this Site. If you do not agree to be bound by the then current Notices and Polices, your sole remedy is not to use this Site. Pet Shack is not responsible for typographical or photographic errors on this Site (see Product Display and Colours and Errors on Site for more information).

You expressly agree that your use of this site is at your sole risk. This site is provided on an “as is” and “as available” basis. Pet Shack and its directors and employees, as well as its third-party agents, contractors, distributors, merchants or sponsors (collectively, “third parties”), can not and do not warrant that your use of this site will be uninterrupted, secure, or error-free. Neither Pet Shack nor its third parties have any responsibility for your action or inaction in connection with this site or for any damage to your computer or data or any other damage you may incur in connection with your use of this site. Neither Pet Shack nor its third parties warrant the accuracy, integrity or completeness of the content provided on this site or the products or services offered for sale on this site. Pet Shack and its third parties specifically disclaim all warranties, whether express or implied, including warranties of title, merchantability, fitness for a particular purpose, title and non-infringement. No oral or written information or advice given by pet shack or its third parties shall create a warranty, except where the exclusion or limitation of certain warranties is prohibited by law.

Under no circumstances shall Pet Shack or its third parties be liable for any direct, indirect, incidental, special or consequential damages that result from your use or inability to use this site, including your reliance on any information obtained from this site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operating or transmissions, or any failure of performance. The foregoing limitation of liability shall apply in any action, whether in contract, tort or any other claim, even if an authorised representative of pet shack has been advised of or should have knowledge of the possibility of such damages. By your use of this site, you acknowledge that this paragraph shall apply to all content, merchandise and services available through this site.

Pet Shack offers articles, information, and advice to pet owners through this Site for educational purposes only. Any information offered through this Site is not intended to diagnose, treat or cure your pet, and is not a substitute for veterinary care provided by a licensed veterinarian. For any medical or health related advice concerning the care and treatment of your pet, please call or visit a certified Veterinarian.

This Site attempts to display product images as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour. Note that the display of colour may depend, in part, upon the monitor you are using. There are times when the suppliers change the packaging of the products. Therefore, this may differ from the packaging displayed from the Site. Pet Shack reserves the right to deliver these products as supplied by the suppliers.

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and Pet Shack reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and/or your credit card / bank account has been charged. If your credit card / bank account has already been charged for the purchase and your order is cancelled, Pet Shack will issue a credit to your credit card / bank account in the amount of the charge. Individual bank policies will control when this amount is credited to your account.

Online prices, offers and selection may vary between our retail store and site and are subject to change. We reserve the right to limit sales, including the right to refuse sales.

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and/or shipping address. We reserve the right to reject any order you place with us and/or limit quantities on any order, without giving a reason. If we reject your order, we will attempt to notify you using the email address you have provided with the order. Generally, your credit card / bank account will not be charged if we reject an order; however, we will process a refund if a charge has been made against your card / bank account.

Your receipt of an electronic or other form of order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Pet Shack reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Pet Shack may, at is sole discretion, limit or cancel quantities purchased per person, per household, or per order. Restrictions may include orders placed by the same Site account, the same credit card / bank account, and orders that use the same billing and/or shipping address. In the event we make a change to your order, we will attempt to notify you by the email and/or billing address provided with your order. Pet Shack reserves the right to limit or prohibit sales to dealers.

All orders placed on this Site are subject to product availability and will be shipped according to our Site’s shipping terms. In the rare event that your order never arrives, we must receive notification of lost items via email and/or phone (as provided in our shipping terms) within thirty (30) days of receipt of the shipping confirmation email.

You agree to indemnify and hold Pet Shack and its officers, agents, employees and other partners and Third Parties harmless from any loss, liability, claim or demand, including attorney’s fees, made by any other third party due to or arising out of your use of this Site, including your use of this Site to provide a link to another site or to upload content or other information to this Site.

Pet Shack, in its sole discretion, may terminate your retail account, membership registration, or similar uses of this Site at anytime. You are personally liable for any orders that you place or charges that you incur prior to your termination. Pet Shack reserves the right to change, suspend, or discontinue all or any aspects of this Site at any time, without prior notice. Upon termination, you will have no account or similar Site membership rights to the Site. Our proprietary rights, disclaimer of warranties, indemnities, limitations of liability and miscellaneous provisions shall survive any such termination. Pet Shack may provide notice of termination by regular mail or email.

By registering for membership in this Sites, you agree that you are responsible for all activities occurring under your username and for keeping your password secure; and that your use of our Site does not violate our Terms and Conditions. As part of the registration process, you must click to agree to our Terms and Conditions, and will then be asked to select a username and password. You acknowledge that we may refuse to grant you a username that impersonates someone else, is or may be protected by proprietary rights law, or is vulgar, offensive or otherwise inappropriate, as determined by us in our sole discretion.

We may, in our sole discretion, remove any content that we determine is unlawful, fraudulent, harassing, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable, or infringes or violates any party’s intellectual property or other proprietary rights or Notices and Policies. This includes comments concerning our competitors, vendors, business partners, service providers, associates, and affiliates.

You further agree that our Site is available for personal, non-commercial use only and that you may not use our Site for any illegal or unauthorised purpose. By using our Site, you agree that you are solely responsible for your conduct and any data, text, information, photos, links and other content that you submit, post, and display on our Site. You warrant that such content is true and accurate, not false or misleading, and does not infringe any third party’s trademark, copyright, patent or trade secret or other proprietary rights, including publicity or privacy.

Because our Site and stores will continue to implement new technologies and improve the products and services we provide, our Terms and Conditions are subject to change. We reserve the right to change or update our Terms and Conditions and to modify or terminate the Site for any reason, without notice and without liability to you or any other participating third party. As a Site user, you are responsible for regularly reviewing our Terms and Conditions in order to remain informed of our practices and your obligations as you visit and use our Site. Our current Terms and Conditions constitute the entire agreement between you and Pet Shack as you use our Site and supersedes all prior understandings or agreements, written or oral, in this regard.

Shipping charges depend on the sum of weight of the total items that you have purchased. The shipping cost is shown once you place your order performed at Checkout.

All shipping and handling fees are non-negotiable and non-refundable. PET SHACK (Company No.001608384-D) reserves the right to alter, apply or waive the delivery and packaging charges at our absolute discretion.

Your orders will be processed on daily basis during business working days, from Tuesday to Saturday, except on certain public holidays where delivery to certain areas may be affected. The daily cut-off time for processing orders will be at 2pm (Malaysia Time). Orders that are placed on Sundays and Mondays or Malaysia public holidays will be then processed on the following business day. Orders are usually sent out within 1-3 business weeks once the payment is made and confirmed.

PET SHACK (Company No.001608384-D) sees to it, that you get your purchased item(s) shipped to you as fast as possible but we cannot guarantee to meet the scheduled delivery on all occasions. Delivery times for suburban/remote areas may be longer. Delivery times are indicative only and PET SHACK (Company No.001608384-D) does not accept any liability or consequential blame for failure to meet the scheduled delivery time stated, resulting directly/indirectly any inconvenience or loss caused.

All risk of damage or loss is transferred to you upon dispatch of the item(s) to the advised recipient address. PET SHACK (Company No.001608384-D) undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does PET SHACK (Company No.001608384-D) insure against loss or damage of your purchased item(s) in transit.

Buyer bears for the shipping fees again if shipping was returned due to incorrect address provided by buyer.

When payment transaction is successful, an Order Confirmation and a Shipping Tracking Number will be sent to you. Any delay of the shipment or unavailability of purchased items will be notified through email.

Please feel free to contact us should you require any further clarification at sales@petshack.com.my